Refund Policy

Premium orders are processed by our online reseller Paddle.com, which is the Merchant of Record. Paddle takes the payment and issues refunds to the payment method you used.

• First purchase:if Premium isn't right for you, ask for a refund within 14 days of your first Premium payment and you will get a full refund. No reason needed.
• Renewals:because you can cancel at any time before a renewal, renewal payments are normally not refunded. If you were charged for a renewal you didn't intend to keep, contact us within 14 days of the charge and we will review it.
• If the law gives you a right to a refund, for example because Premium did not work as described, you keep that right.

If you live in the EU or the UK, you have a legal right to withdraw from an online purchase within 14 days, without giving a reason. Premium is a digital service that starts as soon as you subscribe. Our first-purchase policy above covers this right in full: if you withdraw within 14 days of buying, you get all your money back, even though the service has already started.

To withdraw, tell us or Paddle clearly within the 14 days, for example by email. You don't need to use any particular form.

You can cancel at any time. Cancelling stops future renewals, and Premium stays active until the end of the period you have already paid for. To cancel:

• use the subscription management link in your Paddle receipt email;
• or, once available, cancel from your PLYSE account;
• or email support@plyse.app from the address you subscribed with.

Email support@plyse.app with the email address used for the purchase and the order number from your Paddle receipt. You can also contact Paddle directly through the link in your receipt. Once a refund is approved, how long the money takes to reach you depends on your bank or card issuer.

PLYSE does not sell games. If you bought something at a store after following a link from PLYSE, that store's refund policy applies, and you need to ask the store for any refund. See our Terms of Service.

Questions about refunds: support@plyse.app.